Real support from real people

We aim to respond to all queries within a few hours during business hours (9am–6pm UK time, Monday to Friday). Weekend queries are picked up first thing Monday morning. Most issues are resolved in a single reply.

Yes — always. When you contact Abervest support, you're talking to a real member of our team, not a chatbot or an outsourced call centre. We're a small, UK-based team who genuinely care about helping you.

Opening an account takes around 5 minutes. You'll need your National Insurance number, a form of photo ID (passport or driving licence), and your bank details. Head to the registration page and follow the steps — and if you get stuck, we're here to help.

We handle the transfer process for you. Simply open an account with Abervest, then let us know you'd like to transfer an existing ISA or SIPP. We'll contact your current provider and manage the whole process. There are no transfer-out fees on our side, and most transfers complete within 2–4 weeks.

Your investments are held in segregated accounts separate from Abervest's corporate funds, and the platform is designed to operate within the Financial Services Compensation Scheme (FSCS), which covers up to £85,000 per eligible claimant at authorised firms. As a demonstration platform, Abervest isn't yet an authorised firm. Read our Safe & Secure page for full details.

We take complaints seriously. Email us at the address below with the details, and we'll acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you're not satisfied with our response, you can escalate to the Financial Ombudsman Service (financial-ombudsman.org.uk).